Moonsu Kang.

Tutor

• One-on-One, group and online tutoring sessions for students on Math (Calculus, Algebra, Trigonometry), Computer science (Programming, Algorithms, Data structure), and Statistics.

Advising services

• Student-Adviser Matching: Facilitating personalized connections between students and advisers based on academic majors, ensuring tailored guidance and support for each student's unique educational journey.
• Inquiries and Communication: Responsively addressing inquiries and managing phone communications to provide timely information and assistance, enhancing the overall student experience.

• Refactored legacy Java/Spring Boot backend for 3 enterprise clients, consolidating 20+ API endpoints and reducing code complexity by 25%.
• Built an automated SMTP phishing simulation solution in Java, delivering simulated training emails to 500+ employees.

• Managed high volume of customer inquiries during the cryptocurrency exchange service transition between NH Bank and Kakao Bank.
• Achieved contract extension by demonstrating excellent Calls Per Hour (CPH) and productivity.
• Provided fast and accurate consultation services during the major bank transition period.

• Partnered with designers, planners, and software engineers to plan and optimize UI/UX initiatives, improving product category navigation.
• Streamlined user signup/cancellation workflows by reducing steps from 4 to 2, resolving 30+ weekly VOC issues and accelerating bug fix cycles with engineering teams.

• Managed high-volume customer complaint resolution within the Customer Service department.
• Promoted to Team Lead, overseeing a team of approximately 30 contract and part-time staff.
• Focused on maintaining service quality and ensuring efficient issue resolution across the team.

• Managed and led a squad of 10 soldiers, overseeing daily operations and training exercises while fostering a collaborative environment to ensure mission success.