Moonsu Kang.

Tutor

• One-on-One, group and online tutoring sessions for students on Math (Calculus, Algebra, Trigonometry), Computer science (Programming, Algorithms, Data structure), and Statistics.

Advising services

• Student-Adviser Matching: Facilitating personalized connections between students and advisers based on academic majors, ensuring tailored guidance and support for each student's unique educational journey.
• Inquiries and Communication: Responsively addressing inquiries and managing phone communications to provide timely information and assistance, enhancing the overall student experience.

Solution Refactoring and Client-Specific Customization

• Refactored and customized solutions using Java, the Spring framework, and jQuery to meet diverse client requirements.
• Managed deployment and infrastructure for solutions, ensuring operating.
• Experience with both on-premise and server-based environments.

• Managed high volume of customer inquiries during the cryptocurrency exchange service transition between NH Bank and Kakao Bank.
• Achieved contract extension by demonstrating excellent Calls Per Hour (CPH) and productivity.
• Provided fast and accurate consultation services during the major bank transition period.

CX Planning and VOC Management

• Handled complex client situations with solutions.
• Project management.
• Collaborated with designers, planners, and software engineers.

• Managed high-volume customer complaint resolution within the Customer Service department.
• Promoted to Team Lead, overseeing a team of approximately 30 contract and part-time staff.
• Focused on maintaining service quality and ensuring efficient issue resolution across the team.

• Managed and led a squad of 10 soldiers, overseeing daily operations and training exercises while fostering a collaborative environment to ensure mission success.